For the Yelp redesign, my goal was to improve the usability and visual appeal of the Yelp website. The process of the Yelp redesign was as follows: first I needed to identify the problems to be solved. I used the Yelp website and its main features to figure out the website's strengths and weaknesses that they have. I then had one of my peers try the site for the very first time to get a new perspective. I hoped to receive information that I might have otherwise overlooked.
I then concluded that the problems that I was trying to solve lay in the Yelp "User Account," "List" page, and "Review" page. I felt that the "User Account" page lacked an online community feel. Yelp, to most people, is all about rating restaurants. However, at the same time, Yelp is also an online community site where users can interact with one another. I believed that through a better design, I could bring the stronger sense of online community to the site. Other main problems included the List and Review page. When I looked at these pages, I could see that the information presented was very cluttered and therefore hard to read and understand. My friend informed me that she had to spend quite some time figuring the purpose of those pages. Also, I believed that the steps to create a list and write a review on Yelp could be simplified to make using those features easier.
Then I had to think about my approach for this project. I wanted a mom-friendly design: very hyper-intuitive and easy to read and understand. When I designed this, I constantly had to step back and look at my work through the “mom” lens.
As you can see, the "User Account" page is much simpler and cleaner. I made the "Add as a Friend" button really noticeable to increase the interaction between the user and other users. I grouped user profile information together in one place so it is easy to find. All of the interaction buttons on the site such as "Send Messages" or "Send a Compliment" have now been moved to the top and are more easily noticed.
I added a lot of whitespace to the "List" page so the information does not get cluttered. I reduced the steps for creating a list to only two. First, the user has to click on "Create List" on the "List" page and then simply type their list information. Lastly, they drag and drop their reviews into their list and click the “Done” button.
For the "Review" page, the biggest problem that I found was the lack of visual elements. It sometimes could be hard for a new user to write a review. By adding the cover photo for the businesses as a visual representation, the user better understands the overall impression of the businesses. It also helps the businesses create their own clear identity.